Last Updated: September 2026
TRI Principles Institute (“TRI Principles,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information entrusted to us.
This Privacy Policy explains how TRI Principles collects, uses, discloses, protects, and retains personal information when you visit or interact with triprinciples.com and related services, resources, forms, communications, and online content.
This Privacy Policy is intended to provide transparency regarding our privacy practices and to support compliance with applicable privacy and data-protection laws, including applicable Canadian and Quebec privacy requirements and, where applicable, the European Union General Data Protection Regulation (“GDPR”).
1. Who We Are
TRI Principles Institute is an Operational Excellence institute and professional platform focused on Operational Excellence, Lean, manufacturing performance, digital operations, data, and artificial intelligence.
For privacy-related questions, requests, or complaints, you may contact:
TRI Principles Institute
Email: [email protected]
Website: triprinciples.com
Privacy Contact:
Founder / Privacy Contact
TRI Principles Institute
[email protected]
Where required by applicable law, we will identify a designated privacy officer or responsible individual and provide the applicable contact information.
2. Personal Information We Collect
We collect personal information only when reasonably necessary for identified purposes.
Depending on how you interact with our website, we may collect the following categories of information.
Information You Provide Directly
When you contact us through our website or otherwise communicate with us, we may collect:
- first and last name;
- email address;
- information contained in your message or inquiry;
- information about your organization or professional role that you choose to provide; and
- any other information you voluntarily submit.
We do not ask you to provide sensitive personal information through our general contact form.
Please do not submit passwords, payment-card information, government identification numbers, health information, or other highly sensitive information through a general website inquiry unless specifically requested through an appropriate secure process.
Information Collected Through Website Use
When you visit our website, certain technical information may be collected automatically by the website or by services used to operate, secure, and maintain it.
Depending on the configuration of our website and services at the time of your visit, this may include:
- IP address;
- browser type and version;
- device type;
- operating system;
- approximate geographic information derived from technical data;
- pages visited;
- referring website;
- date and time of access;
- technical logs; and
- information relating to website performance and security.
We do not use this information to identify you personally unless necessary for security, legal, technical, or other legitimate purposes.
3. How We Collect Information
We may collect personal information through:
- our website contact forms;
- direct email communications;
- requests for information;
- resource or content requests, where applicable;
- newsletter subscriptions, where applicable;
- account registration, when such functionality is activated;
- purchases or transactions, when applicable; and
- technical or security systems associated with the operation of our website.
We will not collect personal information through a particular feature until that feature is actually activated.
4. Why We Collect and Use Personal Information
We may use personal information for purposes such as:
Responding to Inquiries
We use information submitted through our contact forms or email to:
- respond to questions;
- communicate with you about your inquiry;
- understand your business or operational requirements;
- provide information you have requested; and
- follow up regarding a potential professional engagement.
Operating and Maintaining Our Website
We may use technical information to:
- operate the website;
- maintain website security;
- diagnose technical problems;
- prevent abuse or unauthorized activity;
- improve website performance; and
- maintain the reliability of our services.
Providing Requested Services
Where applicable, we may use information necessary to provide consulting, resources, digital products, educational services, or other services you have requested.
Legal and Regulatory Purposes
We may process personal information when necessary to:
- comply with applicable laws;
- respond to lawful requests;
- establish, exercise, or defend legal claims;
- prevent fraud or abuse; or
- protect the rights, property, and security of TRI Principles and others.
5. Legal Bases for Processing — Where GDPR Applies
Where the GDPR applies to our processing of personal information, we may rely on one or more lawful bases permitted by applicable law.
Depending on the circumstances, these may include:
Consent
We may process information based on your consent where consent is required or appropriate.
You may withdraw consent at any time, subject to applicable legal limitations and the consequences explained when consent is requested.
Contract
We may process information when necessary to enter into or perform a contract with you.
Legitimate Interests
We may process information where necessary for legitimate interests pursued by TRI Principles or a third party, provided those interests are not overridden by applicable rights and freedoms.
Examples may include website security, fraud prevention, maintaining business records, responding to professional inquiries, and improving our services.
Legal Obligations
We may process information when necessary to comply with a legal or regulatory obligation.
Where required by law, we will identify the applicable legal basis at or before the relevant collection.
6. Consent
Where consent is the appropriate legal basis, we will seek consent in a manner appropriate to the circumstances.
You may withdraw consent where permitted by applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Where the law permits us to process information without consent, we may continue to do so on another applicable legal basis.
7. Limiting Collection
We seek to collect only personal information that is reasonably necessary for the purposes identified in this Privacy Policy or otherwise communicated to you.
We do not intentionally collect personal information that is unnecessary for those purposes.
8. How We Use and Disclose Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to service providers that help us operate our website or provide services.
Depending on the services actually used by TRI Principles, these may include providers supporting:
- website hosting;
- email delivery;
- website security;
- website maintenance;
- form processing;
- analytics, where enabled;
- payment processing, where applicable; and
- other technology or professional services necessary to operate TRI Principles.
Service providers are expected to process personal information only for authorized purposes and to apply appropriate safeguards.
We may also disclose information:
- with your consent;
- where required or permitted by law;
- in response to lawful requests from public authorities;
- to protect our legal rights;
- to prevent fraud or security threats; or
- in connection with a corporate transaction, restructuring, merger, acquisition, or sale of assets, subject to applicable legal requirements.
9. International Data Transfers
TRI Principles is intended to serve an international audience.
Some service providers used to operate our website or services may process information in countries outside your country of residence, including Canada, the United States, the European Union, or other jurisdictions.
Where personal information is transferred across borders, we will take reasonable measures required by applicable law to protect the information.
Where required by applicable law, appropriate contractual, technical, organizational, or other safeguards will be used for international transfers.
Information processed outside your jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities, or governmental authorities where legally permitted.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.
Retention periods may vary depending on:
- the type of information;
- the purpose for which it was collected;
- whether an ongoing relationship exists;
- legal or contractual requirements; and
- legitimate business requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal obligations.
11. Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of personal information.
These measures may include:
- access controls;
- authentication and account security;
- secure hosting and website configuration;
- security monitoring;
- software updates;
- backups and recovery procedures; and
- restrictions on access to personal information.
No website, electronic transmission, or storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.
12. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:
- enabling website functionality;
- maintaining security;
- remembering preferences;
- understanding website usage;
- improving performance; and
- supporting analytics or other functionality where enabled.
The specific cookies and technologies used by the website may change as services are added or removed.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
For more information, please see our Cookie Policy.
13. Third-Party Websites
Our website may contain links to third-party websites, platforms, publications, software, or services.
Those third parties operate under their own privacy policies and practices.
TRI Principles is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
14. Your Privacy Rights
Depending on your jurisdiction and applicable law, you may have rights concerning your personal information.
These may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information, where legally permitted;
- request restriction of certain processing;
- object to certain processing;
- withdraw consent where consent is the legal basis;
- request portability of certain information;
- receive information about how your personal information is processed; and
- lodge a complaint with a competent privacy or data-protection authority.
Some rights are subject to legal exceptions and limitations.
15. Access and Correction Requests
If you wish to request access to or correction of personal information held by TRI Principles, please contact:
Privacy Contact
TRI Principles Institute
Email: [email protected]
To protect personal information, we may need to verify your identity before processing a request.
We will respond to valid requests within the time required by applicable law.
16. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent by contacting us at:
You may also unsubscribe from marketing communications using the unsubscribe mechanism included in those communications, where applicable.
Withdrawal of consent may not affect processing that we are legally permitted or required to continue.
17. Privacy Complaints and Concerns
If you have a question, concern, or complaint about how TRI Principles handles your personal information, we encourage you to contact us first.
Privacy Contact
TRI Principles Institute
[email protected]
We will review privacy complaints and take reasonable steps to investigate and respond.
Where applicable, you may also have the right to submit a complaint to the privacy regulator responsible for your jurisdiction.
For individuals in Canada, this may include the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.
For individuals in the European Economic Area or United Kingdom, you may have the right to contact the data-protection authority in your country or place of residence.
18. Privacy of Children
Our website and services are intended primarily for business and professional audiences.
We do not knowingly seek to collect personal information from children through our general website contact forms.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our business;
- website functionality;
- technologies and service providers;
- legal or regulatory requirements; or
- our privacy practices.
When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.
Where required by law, we will provide additional notice or obtain consent for material changes.
20. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a privacy concern, please contact:
TRI Principles Institute
Privacy Contact
Email: [email protected]
